Case study: Tibco Services
Tibco Services: A remarkable growth story with Nettailer
About
Tibco Services is a leading digital services company in France, offering an outstanding portfolio across various sectors including banking, industry, services, retail, and telecommunications. With over 2000 employees (affectionately called the Tib's), a revenue exceeding 150 million euros, and 113 service points across France, Tibco is one of the key providers of IT and digital solutions and services in the country.
Managing a vast network of 1600 suppliers and 1700 clients puts significant pressure on transactional processes at Tibco Services. To ensure smooth operations, they integrated Nettailer by Netset as an e-Commerce/e-Procurement solution to meet their clients' online needs and establish direct transactional links with their suppliers.
We had the opportunity to speak with Tibco Services' sales directors, Christian Manceau and Nicolas Rampillon, about how they integrated Nettailer into their daily operations and how it led to a remarkable increase in their revenue, which doubled since the beginning of their partnership with Netset!
Challenges of the traditional transactional model
Before implementing Nettailer, Tibco Services operated on a traditional transactional model. These operations heavily relied on the availability of clients to place orders and Tibco Services' sales representatives to manage these transactions. This model led to lengthy processes dependent on the availability of all involved parties.
Additionally, this traditional model required constant manual adjustment of stock levels and purchasing conditions from multiple suppliers, exposing Tibco Services to risks of errors due to manual and unsynchronized information chains.
"It was very time-consuming to constantly adjust to changes in supplier stock quantities, purchase price changes, or any other demands from the end customer," said Christian.
Explore further! Read more about when Netset became a part of Progrits.
The Nettailer solution: Streamlining transactional processes and advanced functionalities
The integration of Nettailer in 2019 was a turning point for Tibco Services, which has never questioned this choice since. Nettailer enabled Tibco Services to provide their clients with an efficient platform to place orders independently, 24/7, and view the stocks of their main IT suppliers to deliver goods by the next day.
"Nettailer has all the functionalities we needed. From integrating end customer requests to managing complex rights, validation workflows, specific catalogs, quotes, and integrations with information systems or credit card payments, it has everything," explained Nicolas.
This approach allowed Tibco Services to streamline their entire transactional chain while saving significant time and resources.
100% increase in turnover without increasing the workload
Nettailer is now a central element at Tibco Services and plays a crucial role in the company's growth. More notably, Nettailer has become the one-stop-shop for their end customers who previously did not purchase products from Tibco Services, resulting in a doubling of the revenue from trading activities with only a slight increase in resources.
Nettailer at the heart of Tibco Services' transactional operations
In addition, even if Tibco knows they can use Netset’s support function, they rarely feel the need to.
“Nettailer is a stable solution, allowing us to rarely seek Netset support. Moreover, Netset manages the solution's lifecycle by constantly adding new features. Ultimately, we are more focused on brainstorming new features than managing operational activities on Nettailer. Netset handles everything," explains Nicolas.
All in all, Tibco is very satisfied with Nettailer as a comprehensive eCommerce solution.
“It’s difficult to imagine life without Nettailer since its’ become the heart of our transactional operations,” says Christian.
Both Christian Manceau and Nicolas Rampillon say Tibco would recommend Nettailer to similar companies in France.
“Yes, absolutely, without hesitation! We would definitely recommend Nettailer to a company whos’ goal is to digitize their transactional business.”
